Reviews of Sandune Lodge in Gobabis Namibia

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Botswana
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Gobabis Namibia

Latest Review of Sandune Lodge Gobabis

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Fine service but poor administration

Dear Management. The mail communication on booking and reservation of 3 double rooms for 2 nights was fine. But payment procedure and the following dialogue about wrong charges from the establishment has turned out to be a very bad experience. The case is that we were only credited for half the pre-payed deposit at our departure from San Dune. And, it has been very difficult to have the additional charge returned to my account. All together the total costs of accommodation was higher than expected, also due to your high administrate exchange rates and additional bank transfer fees. To the location, the service on site, and to the booking office I have no complaints. But still after one month I have not received my 327 Euro back!

Date: November 2014

Reviewed by: Tina

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